The 'Help Hub' & 'Support System'

Description

The 'Help Hub' and 'Support System' have both been integrated in to Hermes to ensure you have suitable training and support, available on demand as you need it. 

Click the 'Help Guide' button in Identity Bar to go to the page in the Help Hub that relates to the screen you're currently on in Hermes, or the 'Help Hub' tile on the 'Home' screen. Please be sure to refer to the 'Help Hub' if you ever encounter an issue or Hermes is not acting as you expect. 

If you are unable to find the solution to your query in the 'Help Hub', simply click on the 'Raise Support Request' button in the Identity Bar to raise a Support Request which is automatically assigned to a Support Analyst in your Region. These Analysts will be able to review your query and reply to you, or, if need be escalate the issue. Please be sure to provide as much information as possible when raising Support Requests as this will help ensure a prompt resolution.

Additional Information

• The 'Help Hub' should be your first port of call if you have a query or the system is not doing what you expect. Click the 'Help Guide' button in Identity Bar to go to the page in the Help Hub that relates to the screen you're currently on in Hermes.

• The 'Help Hub' will be regularly updated with additional content and information (e.g. content related to bug fixes and new features). Please refer to it regularly to see what's new.

• The 'Support System' is administrated by your Regional Admin Office and they will be able to provide assistance if you are unable to find the answer in the 'Help Hub'. If they are unable to resolve the issue for you, they may need to escalate it to UGLE for further assistance.