Hermes 'FAQs'
Description
During testing and rollout of Hermes, we will look to gather a list of 'Frequently Asked Questions' and include them here, with a link to the relevant 'Help Guide' pages. For now this is a holding page but please check back in the future for updates.
Questions
• How do I undo a resignation made in error?
If you have accidentally resigned a member, please raise the issue with your relevant 'Regional Office', confirming the members First Names, Surname and GL Ref. Your 'Regional Office' can then raise this with the relevant UGLE Department to have the member returned to Membership Status 'Current'.
• I've accidentally marked a member as 'Deceased', how do I undo it?
If you have accidentally deceased a member, please raise the issue with your relevant 'Regional Office', confirming the members First Names, Surname and GL Ref. Your 'Regional Office' can then raise this with the relevant UGLE Department to have the member returned to Membership Status 'Current'.
• Emails from Hermes are going to my Junk/Spam Folder, how do I stop this?
To prevent this, please try adding donotreply@ugle.org.uk as a contact within your email client as this should ensure it considers the email to be from an friendly sender.
• How do I add a Demonstration Ceremony to my Agenda or Post Meeting Report.
Unfortunately the agenda items are limited to predominantly those that require specific Book of Constitutions wording and the addition of demonstrations is not currently possible.
How to add a visitor as a ceremonial participant, including ensuring you have added visitors to your Attendance Register.
A longer video covering what Halts look like, all of the halts that can occur and how to resolve them.
Video covering how to resend login credentials to a Proposer or Seconder so that they can approve the application to join, but also explaining that the same actions can be completed to resend login emails to potential new members looking to join or a WM/MEZ who needs to approve.
Short video showing how you can amend the Proposer and/or Seconder assigned to approve an application to join your Lodge/Chapter.
Video covering one of the most commonly asked queries when a Province goes live on Hermes, which is how to add a previous Proposal or Ballot Date that occurred prior to Hermes go-live.
What to do if you need to cancel a previously agreed Degree By Request, for example if they were unable to attend and the mother Lodge now wishes to hold the Passing/Raising
This video demonstrates the Annual Return process, including a demonstration of what the Treasurer sees and needs to do.
Demonstration of the email Almoners and Membership Officers receive when members do not attend or give apologies for two consecutive meetings.
Extended video covering the entire process for an Exaltation in to the Royal Arch.
How to add an Emergency Meeting as the Hermes Administrator for a Chapter.
Video covering the different rulings and process within Hermes for cessations and exclusions (R148, Reg 71 and R181).
How to, and common issues with, adding Tylers, Guest Organists and other Post holders who do not need to be a member within the Lodge to an Installation Return.
This video covers adding 'Office Not Filled' to Installation Returns, so that every Office and Post is populated with data.
Demonstration of how a Worshipful Master would utilise Rule 160 to Propose, Ballot and Initiate a candidate at a single meeting.